Shipping policy

Shipping Policy

Effective Date: 08/14/2025

Order Processing

  • Orders are processed within 1–2 business days after payment is received.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Processing times may be longer during peak seasons or product launches.

Shipping Methods & Delivery Times

We currently ship within the United States using USPS. Estimated delivery times (after processing) are:

  • USPS Ground Advantage: 2–5 business days

  • USPS Priority Mail: 1–3 business days

Please note that delivery times are estimates provided by the carrier and are not guaranteed.

Shipping Rates

  • Shipping is calculated at checkout based on your address and chosen delivery method.

  • We may offer free shipping promotions from time to time, which will be clearly stated at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to update after shipment.

Shipping Address

  • Orders will be shipped to the exact address provided at checkout.

  • Please double-check your address before submitting your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Damaged Packages

  • We are not responsible for packages that are lost, stolen, or damaged in transit.

  • If your package is marked “delivered” but you did not receive it, please contact the shipping carrier directly to file a claim.

  • If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the damage so we can assist with a replacement if eligible.

Defective Items

If your pen is defective upon arrival, we will replace it at no additional cost. Please see our Return & Refund Policy for details.

Shipping Restrictions

  • We currently ship to U.S. addresses only.

  • We do not ship to P.O. boxes for certain expedited services.

  • International shipping may be offered in the future.

Delays Beyond Our Control

We are not responsible for delays caused by:

  • Carrier backlogs

  • Weather disruptions

  • Customs inspections (if applicable in the future)

  • Other events outside our control

Contact

If you have questions about shipping, email us at:
theborrowedpenproject@yahoo.com