Privacy policy

Last updated: August 14, 2025

My Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Privacy Policy

Effective Date: [Insert Date]

The Borrowed Pen Project™ (“we,” “our,” “us”) operates this website and related services to provide you with a unique shopping and storytelling experience. Our store is powered by Shopify, which enables us to process your orders, collect payments, and deliver your purchases. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our site, make a purchase, submit a story, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.

1. Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

  • Contact Details: name, shipping address, billing address, phone number, email address.

  • Payment Information: credit/debit card details, payment confirmations, and transaction history (processed securely via Shopify).

  • Account Information: username, password, preferences, and saved settings.

  • Order & Transaction Details: items viewed, added to your cart, purchased, returned, or exchanged.

  • Communications: any information you send to us, including customer service inquiries.

  • Device & Usage Data: IP address, browser type, operating system, and how you navigate our website (collected via cookies and similar technologies).

2. How We Collect Information

We may collect your information:

  • Directly from you (e.g., when you place an order, create an account, or submit a story).

  • Automatically via our website and cookies.

  • From our service providers (e.g., shipping carriers, payment processors).

  • From publicly available sources if relevant to your interactions with us.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and returns.

  • Communicate with you about your order or account.

  • Provide customer support.

  • Improve and personalize your shopping experience.

  • Conduct marketing and promotional campaigns.

  • Comply with legal and regulatory requirements.

  • Detect and prevent fraud or unauthorized activity.

4. User-Generated Content & Story Submissions

The Borrowed Pen Project™ allows customers to submit stories, names, and other content (“User Content”) linked to the serial number of their pen.

By submitting User Content, you agree that:

  • Your story, name, and any associated content may be publicly displayed on our website and shared across our social media accounts (including, but not limited to, Instagram, Facebook, TikTok, Pinterest, and YouTube).

  • We may also use your content for marketing and promotional purposes without further notice or payment to you.

  • You grant The Borrowed Pen Project™ a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, distribute, and display your content in connection with our brand and services.

  • You are solely responsible for ensuring that your submission does not infringe on the rights of others or contain prohibited, illegal, or offensive material.

  • We reserve the right to moderate, edit, or remove content at our discretion.

5. How We Share Your Information

We may share your information with:

  • Shopify (our e-commerce platform) for order processing and payment collection.

  • Service Providers (e.g., shipping carriers, payment processors, marketing services).

  • Business & Marketing Partners to help promote our products.

  • Legal Authorities if required by law or to protect our rights.

  • During Business Transfers (e.g., sale, merger, or reorganization of our business).

We do not sell your personal information.

6. Cookies & Tracking Technologies

We use cookies to remember your preferences, understand site usage, and improve our services. You can disable cookies through your browser, but some site features may not function properly.

7. Data Security & Retention

We use industry-standard security measures to protect your personal information. However, no method of transmission is 100% secure.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

8. Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal data.

  • Request correction or deletion of your data.

  • Opt out of marketing communications.

  • Limit certain uses of your data.

To exercise your rights, contact us at: theborrowedpenproject@yahoo.com

9. International Users

If you access our site from outside the United States, you understand that your data may be processed and stored in the United States.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

The Borrowed Pen Project™
2120 East Fire Tower Road, Suite 107-1041
Greenville, NC 27858, USA
Email: theborrowedpenproject@yahoo.com