Refund policy

All sales are final. Due to the nature of our products and the customization of each pen’s unique serial number, we do not accept returns or issue refunds for any reason other than a confirmed product defect.

Defective or Damaged Items

If your pen arrives defective or damaged, we will gladly replace it with a new one at no additional cost to you.
To request a replacement:

1. Contact us within 7 days of delivery at theborrowedpenproject@yahoo.com

2. Provide your order number, a description of the defect, and clear photos showing the issue.

3. Once approved, we will ship a replacement pen to the original shipping address.

Please note:

• Defects refer to manufacturing issues or damage in transit, not normal wear and tear.

• We do not accept returns for change of mind, incorrect orders, or customer misuse.

We appreciate your understanding and support — each pen is part of a story, and we want yours to start off right.